Privacy policy

This Privacy Policy describes how saintbernardax.shop collects, uses, stores and discloses personal information when you visit our website, make a purchase, contact us, create an account, subscribe to communications or otherwise interact with our services.

Where the Australian Privacy Act 1988 and Australian Privacy Principles apply to our handling of personal information, we intend to handle relevant information consistently with those requirements. The Australian Privacy Principles address matters including collection, use, disclosure, security, access and correction of personal information.

For privacy enquiries, contact:

Email: info@saintbernardax.shop

1. Personal Information We Collect

Depending on how you interact with saintbernardax.shop, we may collect information including:

• Name.
• Billing address.
• Delivery address.
• Email address.
• Telephone number.
• Order details.
• Products purchased.
• Transaction information.
• Payment-related information.
• Account information.
• Customer support communications.
• Product reviews or feedback.
• Marketing preferences.
• Device information.
• Browser information.
• IP address.
• Cookie identifiers.
• Website usage information.
• Referral information.
• Information relating to suspected fraud or security incidents.

We seek to collect only information reasonably relevant to the operation of our store and services.

2. How We Collect Information

Personal information may be collected:

• Directly from you when you place an order.
• When you create or update an account.
• When you contact customer support.
• When you subscribe to marketing communications.
• When you interact with our website.
• Automatically through cookies and similar technologies.
• From Shopify and service providers supporting our store.
• From payment processors.
• From shipping and fulfilment providers.
• From fraud prevention and security providers.
• From advertising and analytics providers where permitted.

3. Information Required to Process Orders

To process an order, we generally need sufficient information to identify the customer, receive payment and arrange delivery.

If required information is not supplied, we may not be able to process an order, deliver products or provide certain services.

4. How We Use Personal Information

We may use personal information to:

• Process and fulfil orders.
• Confirm transactions.
• Arrange shipping and delivery.
• Communicate about orders.
• Process returns and refunds.
• Respond to customer enquiries.
• Maintain customer accounts.
• Detect and prevent fraud.
• Protect our website and customers.
• Improve our products and services.
• Analyse website performance.
• Understand customer interactions.
• Maintain business and accounting records.
• Comply with legal obligations.
• Resolve disputes.
• Enforce our terms and policies.
• Send marketing communications where permitted.
• Personalise website content or advertising where permitted.

5. Shopify

Our online store is powered by Shopify.

Shopify provides the e-commerce technology used to operate our storefront and may process personal information in connection with providing its platform and related services.

Shopify maintains its own privacy documentation concerning its processing activities. Shopify's current privacy materials describe rights and practices relating to personal data processed through its services.

6. Payment Processing

Payments are processed through payment providers made available through our checkout.

Payment providers may collect and process information required to complete transactions, prevent fraud and comply with financial or legal obligations.

We do not recommend sending complete credit card details through ordinary email.

7. Shipping and Fulfilment Providers

We may provide relevant information to carriers, fulfilment partners and logistics providers where necessary to deliver an order.

This information may include:

• Customer name.
• Delivery address.
• Telephone number.
• Email address.
• Order or shipment information.

These providers may process information under their own privacy practices and applicable law.

8. Service Providers

We may use third-party service providers to support functions including:

• Website hosting.
• Payment processing.
• Fulfilment.
• Shipping.
• Email communications.
• Customer support.
• Analytics.
• Advertising.
• Fraud prevention.
• Security.
• Data storage.
• Technical support.

We seek to provide these parties only with information reasonably required for the relevant service.

9. Cookies and Similar Technologies

saintbernardax.shop may use cookies, pixels, tags and similar technologies.

These technologies may be used to:

• Remember customer preferences.
• Maintain shopping cart functionality.
• Support login functionality.
• Analyse website traffic.
• Measure website performance.
• Detect fraudulent activity.
• Understand how customers use our store.
• Support advertising and marketing where permitted.

Browser settings may allow users to block or delete cookies. Disabling certain cookies may affect website functionality.

10. Marketing Communications

Where permitted by applicable law, we may send customers information about products, promotions or store updates.

Customers may unsubscribe from marketing emails by using an unsubscribe mechanism provided in the communication or by contacting:

info@saintbernardax.shop

Unsubscribing from marketing does not prevent us from sending transactional communications necessary to process an order, administer an account or respond to a customer request.

11. Disclosure of Personal Information

We may disclose personal information where reasonably required:

• To Shopify.
• To payment processors.
• To shipping and fulfilment providers.
• To technology and hosting providers.
• To professional advisers.
• To fraud prevention providers.
• To analytics or advertising partners where permitted.
• To government agencies or regulators where required by law.
• In connection with legal proceedings.
• To protect our legal rights or the safety of users.
• In connection with a business restructuring, acquisition or transfer where legally permitted.

We do not disclose information merely because an unrelated third party requests it unless the disclosure is authorised, required by law or otherwise legally permitted.

12. Overseas Processing and Cross-Border Transfers

Because Shopify, payment providers, logistics providers and other service providers may operate internationally, personal information may be processed or stored in countries outside the customer's country of residence.

Where applicable privacy laws impose requirements on overseas disclosures, we seek to handle relevant information consistently with those obligations.

13. Data Retention

We retain personal information for as long as reasonably necessary for purposes including:

• Completing transactions.
• Maintaining order records.
• Handling returns and refunds.
• Providing customer support.
• Preventing fraud.
• Resolving disputes.
• Meeting tax, accounting or legal obligations.
• Protecting legitimate business interests.

When information is no longer reasonably required, we may delete, anonymise or securely dispose of it, subject to applicable legal requirements.

14. Data Security

We take reasonable administrative, technical and organisational measures designed to protect personal information against unauthorised access, disclosure, loss, misuse, alteration or destruction.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

Customers should take reasonable steps to protect passwords and account credentials and should contact us if they believe their account or personal information has been compromised.

15. Access and Correction

Where applicable law gives you a right to access personal information we hold about you, you may request access by contacting:

info@saintbernardax.shop

You may also contact us to request correction of information that you believe is inaccurate, incomplete or out of date.

The Australian Privacy Principles include obligations concerning access to and correction of personal information where the Privacy Act applies.

We may request reasonable information to verify identity before acting on a privacy request.

16. Privacy Complaints

If you have concerns about the way we handle your personal information, contact:

info@saintbernardax.shop

Please provide enough detail for us to understand and investigate the concern.

We will seek to review privacy complaints and respond within a reasonable period.

17. Children's Privacy

Our website is intended for general online retail use and is not designed specifically for children.

Individuals who are not legally able to enter into a purchase contract should use the website only with appropriate involvement of a parent or legal guardian.

We do not knowingly seek to collect children's personal information for purposes unrelated to providing our services.

18. Third-Party Websites

Our website may contain links to websites or services operated by third parties.

We are not responsible for the privacy practices of independent third-party websites. Customers should review the privacy information provided by those services before providing personal information.

19. Automated Fraud and Security Checks

Orders may be subject to automated or manual checks designed to detect suspicious transactions, fraudulent activity or security threats.

Where appropriate, we may request additional information before processing an order.

20. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our services, technology, legal obligations or business practices.

The most recent version will be published on saintbernardax.shop with an updated revision date.

21. Contact Us

For privacy questions, access or correction requests, or privacy complaints:

saintbernardax.shop
Email: info@saintbernardax.shop