Terms of service

1. Overview

This website is operated as saintbernardax.shop.

Throughout these Terms of Service, the terms “we”, “us” and “our” refer to saintbernardax.shop.

By accessing our website, purchasing a product or otherwise using our services, you agree to these Terms of Service and any policies incorporated into them.

Please read these Terms carefully before using our website.

2. Australian Consumer Rights

Nothing in these Terms is intended to exclude, restrict or modify any right, guarantee, condition or remedy that cannot legally be excluded, including applicable rights under the Australian Consumer Law.

Consumer guarantees apply to products and services covered by Australian Consumer Law, regardless of additional voluntary warranties or store policies.

If there is an inconsistency between these Terms and a mandatory consumer right, the mandatory right will prevail to the extent required by law.

3. Eligibility

By placing an order, you represent that you have legal capacity to enter into the transaction or that the transaction is being completed with appropriate authorisation from a parent or legal guardian.

You must provide accurate information when placing an order.

4. Online Store Use

You must not use our website:

• For unlawful purposes.
• To violate applicable laws.
• To infringe intellectual property rights.
• To submit malicious code.
• To interfere with website security.
• To attempt unauthorised access to systems or accounts.
• To engage in fraudulent transactions.
• To collect information about other users without lawful authority.

We may restrict access where reasonably necessary to protect our website, customers or legal rights.

5. Product Information

We seek to provide accurate descriptions, images, specifications and other product information.

However, minor variations may occur in appearance, colour, dimensions or packaging.

Product colours may appear differently depending on screen and device settings.

Nothing in this section limits rights where a product materially fails to correspond with its description or otherwise fails an applicable consumer guarantee.

6. Product Availability

Products are offered subject to availability.

We may limit quantities or discontinue products where permitted by law.

Adding an item to a shopping cart does not reserve inventory.

7. Prices

Prices are displayed on the website in the currency identified during shopping and checkout.

Prices and promotions may change from time to time before an order is accepted.

Once an order has been validly accepted, we will not change the agreed price merely because the general website price subsequently changes.

8. Pricing Errors

Although we seek to maintain accurate pricing, genuine technical or typographical errors may occasionally occur.

If an obvious pricing error affects an order, we may contact the customer before fulfilment to explain the issue and, where legally permitted, offer appropriate options.

Nothing in this section permits misleading pricing practices or removes mandatory consumer rights.

9. Orders

Submitting an order is an offer to purchase the selected products.

After the order is submitted, customers may receive an electronic confirmation.

We reserve the right, where legally permitted, to refuse or cancel an order in circumstances including:

• Suspected fraud.
• Payment failure.
• Product unavailability.
• Significant technical errors.
• Incorrect customer information.
• Transactions prohibited by law.

If we cancel an order after receiving payment and no goods are supplied, any amount requiring reimbursement will be refunded using an appropriate payment method.

10. Accurate Information

Customers must provide current and accurate:

• Name.
• Contact details.
• Billing information.
• Delivery information.

We are not responsible for delays caused solely by inaccurate customer information where we have acted reasonably.

Customers should contact info@saintbernardax.shop promptly if order information requires correction.

11. Payment

Available payment methods are displayed during checkout.

By submitting payment details, the customer confirms that they are authorised to use the selected payment method.

Transactions may be subject to security or fraud checks.

12. Shipping

All saintbernardax.shop orders qualify for free standard shipping.

The estimated delivery time is 15–20 days.

Delivery estimates are not absolute guarantees where delay results from circumstances reasonably outside our control, but this provision does not remove any rights customers may have under applicable law.

Please review our Shipping Policy for additional information.

13. Delivery Information

Customers are responsible for providing an accurate delivery address.

Where an address error is discovered before dispatch, customers should contact info@saintbernardax.shop promptly.

We cannot guarantee that an address can be changed after an order has entered fulfilment.

14. Returns and Refunds

Returns and refunds are governed by our Return and Refund Policy together with applicable consumer law.

Our voluntary return conditions operate in addition to statutory rights.

No provision of our Return and Refund Policy is intended to impose an unlawful limitation on remedies for products that fail statutory consumer guarantees.

15. Promotions

Promotional offers may be subject to specific conditions.

Unless otherwise stated:

• Promotions cannot necessarily be combined.
• Discounts apply only during the stated promotional period.
• Promotional eligibility may depend on the products included.
• Discounts generally cannot be applied retrospectively.

Mandatory consumer rights remain unaffected.

16. Intellectual Property

Unless otherwise indicated, website content belonging to saintbernardax.shop, including original text, graphics, layout elements and branding, is protected by applicable intellectual property laws.

Third-party trademarks, names and content remain the property of their respective owners.

Customers may use the website for personal shopping purposes but may not reproduce or commercially exploit protected content without appropriate permission.

17. User Content

If customers voluntarily submit reviews, comments, photographs or other content, they must have the right to provide that material.

Customers must not submit content that:

• Is unlawful.
• Is knowingly false or misleading.
• Infringes another person's intellectual property.
• Contains malicious software.
• Violates another person's privacy.
• Is abusive or threatening.

We may moderate or remove content where legally permitted and reasonably appropriate.

18. Third-Party Services

Our store may rely on third parties such as Shopify, payment processors, carriers, analytics providers and other technology services.

Use of independent third-party services may also be subject to their own terms and privacy policies.

19. Third-Party Links

Our website may contain links to third-party websites.

A link does not necessarily constitute endorsement.

Customers should independently review the terms, privacy policies and practices of third-party services before using them.

20. Website Availability

We aim to maintain a reliable website but do not guarantee uninterrupted access at all times.

Maintenance, system failures, security incidents, internet outages or circumstances outside our reasonable control may temporarily affect availability.

21. Prohibited Activities

You must not intentionally:

• Introduce malware.
• Scrape the website in a manner that disrupts its operation.
• Bypass security measures.
• Attempt to access another customer's account.
• Conduct fraudulent purchases.
• Use stolen payment information.
• Impersonate another person.
• Use the website to conduct illegal activity.

22. Disclaimer

To the maximum extent permitted by law, website information is provided for general retail and informational purposes.

We do not exclude any warranty, guarantee or condition that cannot legally be excluded.

Where a guarantee or liability cannot lawfully be excluded, this clause must be interpreted subject to that mandatory protection.

23. Limitation of Liability

To the maximum extent permitted by applicable law, saintbernardax.shop will not be liable for indirect or consequential loss arising solely from use of the website where such liability may lawfully be excluded.

Nothing in these Terms limits liability or remedies to the extent such limitation is prohibited by law, including applicable rights under Australian Consumer Law.

24. Indemnity

To the extent permitted by law, users agree to be responsible for loss directly resulting from their unlawful use of the website or material breach of these Terms.

This provision does not require consumers to indemnify saintbernardax.shop for matters for which such an indemnity would be unlawful or unfair.

25. Privacy

Personal information is handled in accordance with our Privacy Policy and applicable privacy requirements.

Customers should review our Privacy Policy before placing an order.

26. Severability

If any provision of these Terms is found invalid, unlawful or unenforceable, that provision will be interpreted or severed to the minimum extent necessary, and the remaining provisions will continue to operate where legally possible.

27. No Waiver

Failure to immediately enforce a provision of these Terms does not necessarily constitute a permanent waiver of that provision or any legal right.

28. Changes to Terms

We may update these Terms where reasonably necessary to reflect changes to our website, services, policies or legal obligations.

Updated Terms will be published on saintbernardax.shop.

Changes will not retrospectively remove rights that have already accrued under applicable law.

29. Governing Law

These Terms are intended to be interpreted consistently with applicable Australian law.

Where mandatory consumer protection legislation gives a customer rights in another jurisdiction that cannot be excluded by contract, those rights remain unaffected.

30. Complaints and Disputes

Customers who have concerns regarding an order should first contact:

info@saintbernardax.shop

Please include an order number and a clear description of the issue.

We will seek to review complaints reasonably and work toward an appropriate resolution.

31. Contact Information

Questions about these Terms of Service may be directed to:

saintbernardax.shop
Email: info@saintbernardax.shop