Shipping policy

Shipping Overview

Thank you for shopping with saintbernardax.shop.

This Shipping Policy explains our order processing and delivery procedures.

Standard shipping is free on all orders.

Our estimated delivery time is:

15–20 days

Customers are not charged a standard shipping fee for eligible orders placed through saintbernardax.shop.

1. Free Standard Shipping

All orders placed through saintbernardax.shop receive free standard shipping.

There is no minimum purchase amount required for our standard free shipping service unless a specific promotion expressly states otherwise.

2. Estimated Delivery Time

Our estimated delivery period is 15–20 days.

The estimate begins after the order has been accepted and proceeds through order processing and transportation.

Delivery may occasionally take longer because of circumstances including:

• Carrier delays.
• Increased seasonal demand.
• Public holidays.
• Severe weather.
• Customs processing.
• Transportation disruptions.
• Remote delivery locations.
• Incorrect or incomplete address information.
• Other circumstances outside our reasonable control.

We will not use delivery estimates to exclude any rights that customers may have under applicable consumer law.

3. Order Processing

After an order is placed, it may undergo:

• Payment verification.
• Fraud prevention review.
• Inventory confirmation.
• Picking and packing.
• Shipping preparation.

Customers will normally receive an order confirmation using the contact information provided during checkout.

4. Order Confirmation

Customers should review their order confirmation carefully.

If there is an error in the delivery information, contact:

info@saintbernardax.shop

as soon as possible.

We cannot guarantee changes after the order has been processed or dispatched.

5. Shipping Confirmation and Tracking

Where tracking is available, shipping or tracking information may be sent after the parcel has entered the carrier network.

Tracking information may require some time to update after initial creation.

A temporary lack of tracking updates does not necessarily mean the parcel has stopped moving.

6. Delivery Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

This should include all relevant information needed for delivery.

If an order is delayed or returned because the customer provided materially incorrect address information, additional arrangements may be necessary before reshipment.

Nothing in this section excludes liability where a delivery problem was caused by our own error.

7. Address Changes

To request an address correction, contact:

info@saintbernardax.shop

immediately.

Address changes cannot be guaranteed after fulfilment begins.

Once a parcel has been transferred to a carrier, we may be unable to redirect it.

8. Delayed Orders

If an order has not arrived within the expected timeframe, customers should contact info@saintbernardax.shop.

Please provide:

• Full name.
• Order number.
• Delivery address.
• Any available tracking information.

We will review the shipment information and, where appropriate, investigate with the relevant carrier or fulfilment provider.

9. Lost Packages

If tracking information indicates a delivery problem or a parcel appears to have been lost in transit, please contact us.

We may investigate with the carrier before confirming the appropriate resolution.

Depending on the circumstances and applicable legal obligations, an appropriate outcome may include replacement, refund or another available remedy.

10. Packages Marked Delivered

If tracking shows a parcel as delivered but the customer cannot locate it, we recommend first checking:

• The immediate delivery area.
• Building reception or parcel areas.
• Other household members.
• Neighbours where appropriate.
• Any delivery notice provided by the carrier.

If the parcel still cannot be located, contact info@saintbernardax.shop so that we can review available delivery information.

11. Damaged Parcels

If a parcel arrives visibly damaged, customers should photograph the packaging and product where reasonably possible and contact:

info@saintbernardax.shop

Please provide the order number and photographs showing the issue.

Our Return and Refund Policy applies to damaged or defective products.

12. Incorrect Products

If a customer receives a product different from the item ordered, contact us promptly at:

info@saintbernardax.shop

We will review the order and arrange an appropriate solution.

13. Customs and Import Processing

Certain shipments may be subject to customs procedures depending on origin, destination and shipping route.

Customs processing may cause delays outside our direct control.

Where any duties, taxes or charges apply, responsibility will be determined by the checkout information provided to the customer and applicable law.

14. Refused or Undeliverable Parcels

A parcel may be returned to sender if:

• Delivery is refused.
• The address is incomplete.
• The recipient cannot be located.
• Required carrier procedures are not completed.
• The parcel is not collected within a carrier's collection period.

If a parcel is returned, contact info@saintbernardax.shop to discuss available options.

15. Multiple Parcels

Some orders may be shipped in more than one parcel.

If this occurs, parcels may arrive at different times even though they form part of the same order.

16. Order Cancellation

If you wish to cancel an order, contact info@saintbernardax.shop as soon as possible.

Cancellation cannot be guaranteed after processing or dispatch.

If the parcel has already been dispatched, the Return and Refund Policy may apply after delivery.

17. Consumer Rights

Nothing in this Shipping Policy limits rights or remedies available under applicable consumer protection legislation.

Australian Consumer Law provides consumers with statutory rights when products or services fail applicable consumer guarantees.

18. Contact Us

For questions regarding shipping, tracking or delivery:

saintbernardax.shop
Email: info@saintbernardax.shop

Please include your order number to help us locate your order efficiently.